TTB11 Privacy Policy – Your Data Is Protected with the Highest Security Standards

TTB11 ("we", "our platform") is an online casino, slots, table games, and Sports Betting platform operating under the domain ttb11.biz and serving players in Malaysia. This Privacy Policy explains how TTB11 collects, uses, stores, protects, and discloses the personal information of users who register and use our platform.

This Privacy Policy applies to all information TTB11 collects through our web platform, mobile application (where applicable), email communications, and any other interactions you have with TTB11. It applies to all registered members, guest users, and any individual accessing the TTB11 platform.

We encourage you to read this Privacy Policy in full to gain a complete understanding of TTB11's privacy practices. If you have any questions, the TTB11 support team is available 24/7 via live chat in Bahasa Melayu.

TTB11 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

TTB11 may also collect additional information in certain situations, such as during the account verification (KYC) process, which may require supporting documents such as a copy of your ID card or utility bill to verify your address.

TTB11 uses the information collected for the following purposes, all within the context of providing the best platform experience to Malaysian players:

• Account Management — creating, verifying, and managing your TTB11 account, including the required identity verification (KYC) process.
• Transaction Processing — processing your deposits and withdrawals securely and promptly via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX.
• Gaming Services Provision — manages all gameplay, tracks betting history, and ensures every game transaction is accurately recorded.
• VIP Rewards Programme — calculating reward points, determining your VIP tier, and processing VIP benefits including weekly cashback and monthly bonuses.
• Communications — to send important account notifications, security updates, transaction confirmations and relevant promotional information (where you have consented to receive them).
• Security & Fraud Prevention — identifying and preventing fraudulent activity, money laundering, account abuse, and other security threats.
• Legal Compliance — to meet applicable legal and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
• Platform Improvements — analyzing usage data to understand how players use TTB11 and making continuous improvements to the interface and user experience.

TTB11 takes data sharing responsibilities very seriously. We does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited circumstances in which TTB11 may need to share your information:

• Payment Service Providers — TTB11 shares necessary information with payment providers such as Touch 'n Go, GrabPay, DuitNow, and relevant financial institutions solely to process your financial transactions.
• Game Providers — game data that is required may be shared with third-party game providers that supply slots, live casino and table games on the TTB11 platform, subject to strict confidentiality agreements.
• Legal Authorities — TTB11 will disclose required information to Malaysian authorities such as the PDRM, BNM, or relevant agencies when compelled by a valid court order or applicable law.
• Anti-Fraud Services — TTB11 may share necessary data with fraud prevention service providers to protect the security of our platform and players.
• Business Transfer — in the event of a merger, acquisition, or sale of TTB11's business assets, player data may be transferred to the successor entity, subject to adequate notice being given to affected players.

In all legitimate data-sharing arrangements, TTB11 ensures that the receiving party is bound by adequate data protection agreements and uses the data solely for the specified purposes.

Player data security is TTB11's top priority. We continuously invest in the latest security infrastructure to ensure your personal and financial information is always fully protected.

The technical security measures TTB11 has in place include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and TTB11's servers
• At-rest encryption for all sensitive information stored in our databases
• Multi-layer firewall with automated intrusion detection and prevention
• Two-factor authentication (2FA) available for all TTB11 member accounts
• Round-the-clock security monitoring by an experienced technical team
• Regular security vulnerability scanning
• Penetration testing by independent security experts at least once a year

In the event of a data breach involving your personal information, TTB11 will notify you and the relevant authorities within the required timeframe, along with details of the affected data and the steps taken to address the situation.

TTB11 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law — whichever is longer.

Below are the general guidelines for TTB11's data retention periods:

• Active Account Data — retained for as long as your TTB11 account remains active and for the required period following account closure for legal compliance purposes.
• Financial Transaction Records — retained for a minimum of 7 years in accordance with applicable Malaysian financial and tax legislation.
• KYC Verification Data — retained for the period required under applicable anti-money laundering (AML) laws.
• Security Logs — retained for a minimum of 12 months for security investigation and fraud detection purposes.
• Communication Data — retained for 2 years or until the relevant dispute is resolved, whichever is longer.

Once the applicable retention period has expired, data will be securely deleted or fully anonymized so that it can no longer be linked back to you. You may contact TTB11 for more information on the retention periods that apply to specific data categories.

TTB11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit TTB11.

Types of cookies TTB11 uses:

• Essential Cookies — required for core platform functions such as login authentication, session security and language settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — helps us understand how players use TTB11 by collecting anonymous usage statistics. This data is used to improve the platform.
• Functional Cookies — allows the platform to remember your preferences such as language, game choices and personal settings to deliver a more tailored experience.
• Analytics Cookies — used to analyze usage patterns and identify areas for improvement. Data is collected anonymously and cannot be used to identify you personally.

As a TTB11 member and data subject, you have several important rights regarding your personal data. TTB11 respects and facilitates the exercise of these rights:

• Right of Access — you have the right to request a copy of all personal data we hold about you, including details of how it is used.
• Right of Rectification — if your data is inaccurate or incomplete, you have the right to request prompt correction.
• Right of Erasure — under certain circumstances, you have the right to request the deletion of your personal data, subject to any legal obligations that may require us to retain it.
• Right to Restrict Processing — you may request that TTB11 restrict how we process your data in certain circumstances.
• Right to Data Portability — you have the right to receive your data in a machine-readable format for transfer to another platform.
• Right to Object — you may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the TTB11 support team via live chat or email at support@ttb11.biz, clearly stating your request. TTB11 will process your application within 14 business days and notify you of the outcome.

In the course of operating the TTB11 platform, your personal information may be transferred to, stored in, or processed at locations outside Malaysia — for example, on servers belonging to cloud service providers or international game providers that we work with.

TTB11 ensures that all cross-border data transfers are conducted securely and in compliance with applicable legal requirements:

• All third-party service providers we engage are bound by data processing agreements that meet the required data protection standards.
• TTB11 only works with service providers that operate in countries or regions with adequate data protection standards, or that are contractually bound to uphold equivalent data protection requirements.
• Sensitive financial data is processed with priority in a secure environment that complies with international payment industry security standards.

The TTB11 platform is exclusively for individuals aged 18 and above. TTB11 does not knowingly collect, process, or store the personal information of anyone under the age of 18.

If TTB11 determines that we have inadvertently collected information from someone under the age of 18, we will take immediate steps to delete that information and close the associated account. Parents or guardians who discover that their child has registered on TTB11 are urged to contact us immediately at support@ttb11.biz.

The TTB11 platform may contain links or integrations with third-party services such as payment providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX) and game providers. Each of these third-party services has its own privacy policy, separate from TTB11's Privacy Policy.

TTB11 is not responsible for the privacy practices of any third party. We encourage you to read the privacy policy of each third-party service you use alongside the TTB11 platform. TTB11 only shares the minimum information necessary with third parties to enable the transactions and services you have requested to be properly processed.

TTB11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or technological developments. You will be notified of any significant changes via an in-platform notification or by email before the changes take effect.

Your continued use of the TTB11 platform after the effective date of an updated Privacy Policy will be considered your acceptance of the changes. The latest version of this Privacy Policy is always available on this page, with the most recent update date clearly indicated.

If you have any questions, concerns, or requests regarding TTB11's Privacy Policy or how we manage your personal data, please reach out to us via:

• Live Chat — available 24 hours a day, 7 days a week in Bahasa Melayu via the TTB11 platform
• Email — support@ttb11.biz (typical response time within 24 business hours)